shipping & return policy

1. Our products are shipped within a week of receipt of the order, using registered mail through Australia Post.

2. Loco is a running shoe company that is dedicated to serving runners and the running community. It is therefore very very important to us that runners buying our shoes feel they are getting a superior service to match our superior shoes. We are Loco-crazy about superior service!

3. The best way to ensure you are getting the best fit is to try on our shoes before you buy, but sometimes it feels good when you try it on, but isn't so good later on at home. Or maybe if you are buying over the web or mail order you can't try them on before you buy. Our returns policy suits all cases and ensures you are never disadvantaged no matter how you buy the shoes or even if you tried them on or not.

4. When you first get your shoes home, try them on with a pair of running socks indoors. If the shoes are the wrong size then contact us as soon as possible to arrange a replacement. If the size appears OK, then you can take them for a run, preferably on a dry road for a kilometre or two or three or four. If they don't feel right we will replace them as long as you contact us within 10 days of purchasing the shoes. Running shoes don't need breaking in - they should feel comfortable immediately.

5. Logistics for replacing shoes:
a) contact us to discuss what you are returning, why and what you need instead.
b) You send your shoes back to us, when we receive them we will send you the replacements. If you need the replacements sooner, then you can purchase a new pair and when we receive the old pair we will credit your credit card or send you a refund by cheque.

6. If you're buying your Loco running shoes from a retail shop you'll be subject to their returns policy, so check with them at the time of purchase.

7. If in doubt contact us!